Privacy Policy

Man with Van Enfield Privacy Policy

This Privacy Policy explains how Man with Van Enfield collects, uses, stores, and protects personal data relating to our services. It applies to all Man with Van Enfield customers and prospective customers in the Enfield area and any related surrounding areas that we serve. We are committed to handling your personal data lawfully, fairly, and transparently in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

Man with Van Enfield is a local service provider offering man and van, removals, and related transport services. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect and process about our customers and prospective customers in the course of providing our services.

Personal Data We Collect

We collect and process personal data that you provide to us directly and data generated in the course of delivering our services. The categories of personal data we may collect include:

Identification and contact details such as your full name, address, collection and delivery addresses, and any other relevant service locations.

Communication details such as your preferred contact method and the content of your communications with us, including enquiries, bookings, and feedback.

Service and booking details such as dates and times of your booking, type and size of move, property access information relevant for the service, and any specific instructions you give us.

Payment-related information such as amount charged, payment method type, and transaction records. We do not store full payment card details if you pay using a card handled by a third-party payment processor.

Technical information such as basic device and browser details that may be generated when you use our website, limited to what is necessary for security, performance, and basic analytics.

How We Collect Personal Data

We collect personal data through several methods, including:

When you contact us to request a quote, make an enquiry, or place a booking.

When you provide details during telephone conversations, text-based messages, or other communication channels.

When you confirm, amend, or cancel bookings or provide feedback after a job is completed.

When you visit or interact with our website and submit information through online forms.

Purposes and Lawful Bases for Processing

We process personal data only where we have a lawful basis under data protection law. The purposes for which we process your data and the corresponding lawful bases include:

To provide and manage our services. We use your contact details, service addresses, and booking information to supply the man and van or removal services you request, manage bookings, and handle payments. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To communicate with you. We use your contact details to respond to enquiries, confirm bookings, send service updates, and deal with any issues or complaints. The lawful basis is performance of a contract and our legitimate interests in ensuring effective customer service.

To maintain business records. We keep invoices, records of jobs, and relevant correspondence for our accounts and business management. The lawful basis is our legitimate interests and compliance with legal obligations, including tax and accounting requirements.

To improve our services. We may use non-identifying or aggregated information to understand customer needs, plan resources, and improve how we operate. The lawful basis is our legitimate interests in developing and improving our services.

To comply with legal obligations. We may process and retain certain data as required by applicable laws and regulations, such as tax and insurance requirements. The lawful basis is compliance with legal obligation.

Where we rely on legitimate interests, we always balance those interests against your rights and reasonable expectations and only process personal data in a way that is proportionate and respects your privacy.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements. In general:

Booking and service records, including basic contact details, job details, and invoices, are typically kept for up to six years after the end of the financial year in which the service was provided, to satisfy tax, accounting, and contractual record-keeping requirements.

Routine correspondence that is not required for legal or contractual reasons may be retained for a shorter period where it is only needed to manage ongoing enquiries and bookings, after which it will be securely deleted.

Technical and website-related data is kept for only as long as necessary for the security, performance, and basic analytical purposes for which it was collected.

When personal data is no longer required, we will securely delete or anonymise it to ensure that it can no longer be linked back to you.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with trusted third parties where this is necessary to provide our services, run our business, or meet legal obligations. These third parties may act as data processors on our behalf. Typical categories include:

Payment processors that handle card or electronic payments on our behalf. These providers process your payment information securely and do not use it for their own unrelated purposes.

IT and hosting providers that provide email, website hosting, data storage, or other technical services that support our operations.

Professional advisers such as accountants or legal advisers, to the extent necessary to obtain professional services and meet our legal and regulatory obligations.

Where we engage data processors, we ensure that appropriate data protection agreements are in place requiring them to act only on our instructions, keep your data secure, and comply with applicable data protection laws.

We may also share data when required to do so by law, regulation, or a valid request from a public authority, or to establish, exercise, or defend legal claims.

International Data Transfers

Where it is necessary for us to use service providers or tools that involve the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. These may include using countries that have been deemed to provide an adequate level of data protection or using contracts with standard data protection clauses approved by relevant authorities.

Security of Your Personal Data

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect the personal data we hold against unauthorised access, accidental loss, destruction, or damage. These measures include restricted access to personal data, secure storage, and appropriate policies and training relating to confidentiality and data handling.

While we take reasonable steps to protect your information, no transmission of data over the internet or method of electronic storage can be guaranteed to be completely secure. You are responsible for ensuring that any devices or communication tools you use to contact us are kept secure.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These may include:

The right of access. You can request confirmation of whether we process your personal data and request a copy of the personal data we hold about you.

The right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose it was collected or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing. You may request that we limit the way we use your personal data in certain situations.

The right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used, machine-readable format and transfer it to another controller where technically feasible.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests, particularly where the processing relates to direct marketing.

The right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.

If you wish to exercise any of these rights, please contact us using the details provided on our website or through your usual communication channel with us. We may need to verify your identity before responding to your request.

Complaints

If you have any concerns about how we handle your personal data, we encourage you to contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office in the United Kingdom if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page, and the updated policy will apply to all Man with Van Enfield customers in the area from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.