Terms and Conditions

Man with Van Enfield Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Enfield provides removal, transport and related services. By making a booking, you agree that these Terms and Conditions will apply to all services carried out for you. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm or organisation who requests the services and is responsible for payment.

Services means any man and van, removal, transport, loading, unloading, packing, or related services supplied.

Vehicle means any van or other vehicle used to provide the services.

Goods means the items and property that the client requests us to handle or transport.

2. Scope of Services

Man with Van Enfield provides local and regional removal and man and van services, including the loading, transportation and unloading of goods. The exact scope of the services will be as agreed at the time of booking, based on the information you provide about the items to be moved, access to the properties, and the service area.

Unless expressly agreed in writing, the services do not include packing or unpacking, dismantling or reassembling furniture, disconnection or reconnection of appliances, or the movement of items that are unsafe, restricted or prohibited by law.

3. Booking Process

3.1 Booking request

You may request a quote by providing accurate information about the removal, including addresses, property type, access details, parking arrangements, the nature and approximate quantity of goods, and any special requirements. Your quote is based on this information and any change may affect the price.

3.2 Confirmation of booking

A booking is only confirmed once you have accepted the quoted price and we have acknowledged and confirmed your booking date, time and service details. Provisional quotes or availability indications do not constitute a confirmed booking.

3.3 Changes to booking

If you wish to change the date, time, service address, or scope of work, you must inform us as early as possible. Changes are subject to availability and may result in an adjusted price. We reserve the right to decline significant changes or to treat them as a cancellation and new booking.

4. Client Responsibilities

You are responsible for ensuring that:

The information provided at the time of booking is complete and accurate.

Suitable parking is available for the vehicle at all collection and delivery addresses, in compliance with any local parking or road regulations.

Access to the property is safe, clear and suitable for carrying goods, including via stairs, lifts or narrow passages.

You or an authorised representative are present throughout the service to guide our team, confirm items to be moved, and sign any relevant paperwork.

All goods are properly packed and ready for transport unless packing services have been agreed as part of the booking.

You have full legal ownership of the goods, or full authority from the owner to move them.

5. Pricing and Payments

5.1 Pricing basis

Prices are usually calculated based on time, vehicle size, number of movers, distance and the information provided at booking. Additional charges may apply for:

Waiting time caused by delays outside our control.

Extra labour or time needed due to incomplete or incorrect information.

Additional items not declared at the time of booking.

Challenging access, such as long carrying distances, multiple flights of stairs or the absence of a working lift where one was expected.

5.2 Deposits and payment terms

We may require a deposit to secure your booking. The remaining balance is generally due on completion of the service, unless otherwise agreed. Payment methods will be explained at the time of booking.

You agree to pay all charges in full and without deduction or set-off. If payment is not made when due, we reserve the right to charge interest and administration fees for late payment and to withhold or reschedule further services until payment is received.

5.3 Additional charges

If the work cannot be completed within the estimated time due to circumstances not disclosed at the time of booking, or due to delays caused by you or third parties, additional time will be charged at the agreed hourly rate or as otherwise communicated. Any change in the scope of services will be priced fairly and reasonably.

6. Cancellations and Amendments

6.1 Cancellation by client

If you need to cancel your booking, you must notify us as soon as possible. Depending on the notice given, the following may apply:

Cancellation with sufficient notice prior to the scheduled start time may incur no charge or a reduced cancellation fee, as explained at the time of booking.

Cancellation with short notice may result in a cancellation fee to cover costs and lost bookings.

Cancellation on arrival or after the service has started will normally be charged at the full estimated amount or for the time already spent, whichever is greater.

Specific notice periods and charges may vary depending on the nature and size of the job and will be communicated when you book.

6.2 Postponement

Where possible, and subject to availability, we will try to accommodate postponement of your booking. However, if we cannot accommodate the new date or time, or if the change is made at very short notice, cancellation terms may apply.

6.3 Cancellation by us

We reserve the right to cancel or refuse a booking if:

There is a safety risk to our staff, the vehicle, or others.

We believe the goods include prohibited or unsafe items.

Access is unsuitable for the vehicle or movers, or parking cannot be arranged legally and safely.

Extreme weather, accidents, road closures or other events beyond our reasonable control prevent us from delivering the service.

If we cancel due to our own fault and no alternative arrangement is acceptable to you, any deposit paid will normally be refunded. We are not liable for any indirect losses arising from such cancellation.

7. Items Not Permitted and Client Warranties

You must not request us to move or handle:

Hazardous, explosive, corrosive or flammable materials.

Illegal substances or items, stolen goods, or items that cannot be legally transported.

Cash, jewellery, precious metals, valuable documents, or other high value items, unless expressly agreed and appropriately insured.

Animals or living organisms.

Perishable items requiring temperature control where no suitable arrangements have been made.

By using our services, you warrant that your goods do not fall into any of these categories and that they are safe to be handled and transported by our team.

8. Liability and Limitations

8.1 General duty of care

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

8.2 Exclusions of liability

We are not liable for:

Loss or damage resulting from your own actions, instructions or omissions, or those of third parties present at the premises.

Loss or damage to goods packed by you or a third party where we did not pack the items.

Wear and tear, minor scratches, or cosmetic damage to goods that are already fragile or defective, or where such damage is consistent with normal handling.

Loss or damage arising from unsuitable or inadequate packing, loading by someone other than our staff, or overloading of boxes or containers.

Losses caused by war, terrorism, natural disasters, weather conditions, traffic incidents, or other events beyond our reasonable control.

Indirect or consequential losses, such as loss of profit, loss of opportunity or loss of enjoyment.

8.3 Maximum liability

Unless a higher level of cover is specifically agreed in writing, our total liability for loss or damage to goods or property is limited to a reasonable amount, taking into account the nature and value of the goods and the price paid for the services. You are responsible for arranging additional insurance cover if required.

8.4 Reporting loss or damage

You must report any loss or damage that you believe was caused during the service as soon as reasonably possible and, in any event, within a reasonable time after completion. We may request evidence and an opportunity to inspect any alleged damage before any repair or replacement is arranged.

9. Access, Parking and Delays

9.1 Access

You must ensure that we have suitable access for the vehicle and team at all addresses involved. This includes providing accurate information about any restricted roads, height limits, narrow access, low bridges, or controlled parking zones.

If the vehicle cannot safely or legally reach the property, we may either cancel the job or, where feasible, proceed with alternative arrangements at an additional charge to cover extra time or distance.

9.2 Parking

You are responsible for arranging any necessary parking permits or permissions and for covering any parking costs incurred in connection with the service. If parking is not arranged and a penalty charge is incurred, you may be required to reimburse that cost.

9.3 Delays

We will make reasonable efforts to arrive and complete the work within agreed or estimated timeframes, but these are not guaranteed. We are not liable for delays caused by traffic, road closures, weather, breakdowns, or other events outside our control. If significant delays occur, we will keep you informed as far as reasonably possible.

10. Waste, Disposal and Environmental Regulations

10.1 Waste handling

Man with Van Enfield is not a general waste carrier and does not collect or dispose of household refuse, construction waste, or hazardous materials unless this has been specifically agreed and complies with applicable waste regulations.

10.2 Lawful disposal

Any disposal of items as part of the service must be lawful and in accordance with waste and environmental regulations. We reserve the right to refuse to remove or dispose of any item that we believe may breach these regulations or pose a risk to health, safety or the environment.

10.3 Client responsibilities for waste

You must not request that we dispose of items illegally, such as fly tipping or using unauthorised sites. You remain responsible for any legal consequences, fines or charges arising from instructions that would cause a breach of waste regulations.

11. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of the service, you should raise your concern with us as soon as possible so that we have the opportunity to address it. We will aim to handle complaints promptly, fairly and professionally.

Where a dispute cannot be resolved directly, both parties agree to consider negotiation or other informal resolution methods before commencing formal legal proceedings, where appropriate.

12. Privacy and Data

We may collect and store personal information you provide during the booking and delivery of the services, such as your name, address and job details. This information is used solely to manage and deliver the services, administer payments, handle queries, and comply with legal obligations.

We will take reasonable steps to keep your information secure and will not sell your details to third parties. However, we may share necessary information with partners or service providers involved in delivering the services, and with authorities where we are required to do so by law.

13. Termination and Refusal of Service

We reserve the right to terminate the service or refuse to continue a job if:

Our staff are subjected to abuse, threats or unsafe conditions.

We reasonably believe that continuing would breach the law or any regulations.

You are in material breach of these Terms and Conditions, including failure to pay when due.

In such circumstances, you may be liable for any costs incurred up to the time of termination and any further reasonable costs arising from the termination.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with the details of your confirmed booking, constitute the entire agreement between you and Man with Van Enfield in relation to the services, and supersede any prior discussions or agreements.

15.2 Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.3 No waiver

Failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.4 Changes to terms

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that particular service, unless changes are required by law or you agree otherwise in writing.

By proceeding with a booking and using the services of Man with Van Enfield, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.